SERVICES
US Service Center
If sending in an instrument for calibration,
repair, return, or any other services, request an RMA number
from Mark-10 by emailing or
calling us at 888-MARK-TEN or 631-842-9200. Complete the following form and include it in the package with your items:
 US RMA Form
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|
European Service Center
If sending in an instrument for calibration,
repair, return, or any other services, request an RMA number
from our European Service Center. Click here for contact details. Follow this link for further information and downloadable RMA forms in English and German:
 European Service Center RMA Forms |
To access the US RMA form, Adobe PDF Viewer V9.0 or later is required. To download, click here.
If the above form does not download properly, a static RMA Form may be downloaded here. |
Information and pricing below reflects services performed at Mark-10's US Service Center.
Calibration
| Calibration of Mark-10
gauges is recommended approximately once per year. Heavy usage or
company policy may necessitate more frequent calibration. We have a fully
equipped climate-controlled calibration laboratory and are capable of
providing quick turnaround. All calibrated gauges and sensors
include a NIST-traceable (National Institute of Standards and Technology)
certificate.
Gauges and sensors sent back to Mark-10
for re-calibration include a certificate showing 10 data points in each direction
(tension / compression or clockwise / counter-clockwise). "As found" data
can also be supplied upon request. |
Sample
Certificates of Calibration
 Click to enlarge
|
| SVC001 |
Calibration, force/torque gauge, with NIST certificate with data |
$245.00 |
|
SVC002 |
Calibration, BGI with any sensor,
with NIST certificate with data |
$285.00 |
If sending in an instrument for calibration, request an RMA number
from Mark-10 and complete the RMA form before doing so. Include the completed form in the box with the instument.
>> Click here to
access the US RMA form
Repairs
Should any Mark-10 product appear to be malfunctioning,
we have a repair facility and skilled technicians that can diagnose and repair
any problems quickly.
| SVC006 |
Load cell replacement & calibration, Series 5/4/BG/EG/SSM,
with NIST certificate with data |
$350.00 |
|
SVC007 |
Load cell replacement & cal., Series 3/MG, w/NIST cert w/data |
$250.00 |
|
SVC008 |
Sensor replacement & calibration, torque gauge/sensor, w/NIST cert w/data |
$500.00 |
|
SVC013 |
Gauge non-warranty repair, Series 5/4/3
(excl. sensor replacement) |
$225.00 |
| SVC009 |
Gauge non-warranty repair, other gauges (excl. sensor replacement) |
$160.00 |
|
SVC011 |
Evaluation fee (if repair is not
performed) |
$75.00 |
If sending in a Mark-10 item for repair, request
an RMA number and complete the RMA form before doing so.
Include the completed form in the box with the instument. Note that if you would like the item returned without repair
following an evaluation and quotation, a $75.00
evaluation fee will apply.
>> Click here to
access the US RMA form
Upgrade Old Sensors to Plug & TestTM
Legacy force and torque sensors used with the legacy BGI indicator may be upgraded for compatibility with the Models 5i and 3i indicators through Plug & TestTM technology, by replacing the connector at our factory.
| SVC014 |
Sensor upgrade, BGI style connector to Plug & TestTM connector |
$295.00 |
Price above includes calibration with NIST-traceable certificate with data.
>> Click here to
access the US RMA form
Sample Evaluation
Our knowledgeable applications engineering team can
evaluate a small number of samples to determine the appropriate equipment for your application. Please contact us for further
information.
Customization
We have the resources and capabilities to provide solutions to many custom
testing requirements. Typical modifications we have performed include test stand
column length modifications, adding additional functionality to motorized test
stand controllers, custom fixtures, and more. Click
here to see examples of some recent projects or call us for more
information.
We can also connect a customer's force or torque sensor
to our BGI universal force/torque gauge if the sensor is compatible. Contact us
to determine if the sensor is compatible or for more information.
| SVC004 |
Customer-supplied sensor connection to BGI
(contact Mark-10) |
$320.00 |
All other custom services and products are quoted individually. |
888-MARK-TEN